Taxxi 安全及事故聯絡 / Safety and Incident Contact

緊急事故 / Emergency

如有即時人身危險或真正緊急事故，用戶應自行直接致電 999；Taxxi App 不設代撥 999 按鈕。一般安全問題或事後跟進可聯絡 Taxxi 支援。

For immediate danger or a genuine emergency, users should call 999 directly. The Taxxi apps do not provide a button that calls 999 on the user’s behalf; Taxxi support is for non-emergency concerns and follow-up.

請在安全情況下自行使用電話撥號功能；Taxxi 不會自動撥號、代替用戶判斷緊急程度或保證緊急服務回應。

Use your device's dialer yourself when it is safe to do so. Taxxi does not dial automatically, decide the emergency level for the user, or guarantee emergency-service response.

非緊急安全聯絡 / Non-emergency Safety Contact

Email: [email protected]

WhatsApp: 65382835

何時聯絡 Taxxi / When To Contact Taxxi

- 非即時危險的行程安全疑慮、騷擾、失物、路線或聯絡問題。

- 帳戶被盜用、懷疑欺詐、可疑車資／付款／帳目記錄或 App 存取問題。

- 已聯絡緊急服務後，需要平台保留記錄及進行事後跟進。

- Non-immediate trip safety concerns, harassment, lost property, route issues, or contact issues.

- Account misuse, suspected fraud, suspicious fare, payment or accounting records, or app access problems.

- Follow-up after emergency services have been contacted, where platform records need to be preserved and reviewed.

事故處理邊界 / Incident Boundary

Taxxi 可限制帳戶、凍結相關流程、保留證據及建立跟進個案，但嚴重身份、金錢或人身安全爭議仍須交由獲授權人員或有關機構處理，不會由自動化系統作不可逆最終裁決。

刪除帳戶不代表所有記錄即時硬刪除：與行程、財務、安全、爭議或法律義務有關的記錄可在有需要期間受限制地保留，並與日常帳戶使用分隔。

支援訊息請勿提供完整卡號、銀行密碼、帳戶密碼或一次性驗證碼；只提交處理事故所需資料。

Taxxi may restrict accounts, freeze related flows, preserve evidence, and create follow-up cases. Serious identity, money, or personal-safety disputes must still be handled by authorized personnel or relevant authorities, and will not be finally and irreversibly decided by automation.

Do not include full card numbers, bank passwords, account passwords, or one-time codes in support messages. Submit only the information needed to handle the incident.