Taxxi 取消及退款政策 / Cancellation and Refund Policy

1) 取消行程 / Trip cancellation

乘客或司機應使用當前行程階段可見的 App 取消功能；如行程因安全、定位、身份或技術問題無法繼續，可聯絡支援。

系統會保存訂單階段、取消原因及付款狀態。只有不涉及嚴重安全、身份或金錢爭議的合資格個案才可自動處理，其餘個案會進入受限制覆核。

Passengers or drivers should use the in-app cancellation control available at the current trip stage. If a trip cannot continue because of safety, location, identity, or technical issues, support may be contacted.

The system keeps the order stage, cancellation reason, and payment state. Only eligible cases without serious safety, identity, or money disputes may be handled by rules; other cases enter restricted review.

2) 咪錶車資及付款 / Meter fare and payment

最終車資以的士咪錶顯示銀碼，加上法律准許的附加費為準；司機輸入銀碼，乘客核對後付款。如銀碼有異議，乘客可要求司機重新輸入，系統不會以路線估算強制定價。

The final fare is the taximeter amount plus legally permitted surcharges. The driver enters it and the passenger checks it before payment; the passenger may request re-entry instead of being forced to accept a route estimate.

付款失敗、取消或仍在處理時，系統不得把付款標示為已結算；相關訂單會保留在可恢復或覆核狀態。

When payment fails, is cancelled, or is still processing, the system must not mark the payment as settled. The related order remains recoverable or reviewable.

的士咪錶車資及法定附加費資料以香港運輸署最新公布為準： 運輸署的士收費。

3) 退款覆核 / Refund review

日後電子收款正式啟用後，退款只可針對已確認成功收取的原交易執行，並須等候付款供應商回傳最終狀態；退款金額及所需時間會按行程事實、爭議證據及供應商狀態決定。

退款、拒付或爭議未完成前，相關款項不得視為已向司機結算或可提取。

After electronic collection is officially enabled, refunds may be executed only against an original transaction confirmed as successfully collected, and must wait for the payment provider's final status. Refund amount and timing depend on trip facts, dispute evidence, and provider status.

Until a refund, chargeback, or dispute is complete, the related amount must not be treated as settled to the driver or withdrawable.

4) 記錄及覆核 / Records and review

Taxxi 可在處理取消、退款、拒付、安全事故或投訴所需期間，限制存取並保留相關行程、付款及通訊記錄。

一般個案可由規則或客服協助；嚴重安全、身份或金錢爭議必須轉交獲授權負責人作最終決定。

Taxxi may restrict access to and retain related trip, payment, and communication records while handling cancellations, refunds, chargebacks, safety incidents, or complaints.

Ordinary cases may be assisted by rules or support. Serious safety, identity, or money disputes must be escalated to an authorized responsible person for the final decision.